
Ross Wagers - Regional Manager Hospitality America, Inc , states, "We have been using Ethostream in all of the hotels that Hospitality America, Inc manages for over 4 years now and wouldn’t consider using anyone else. Ethostream’s quick response to customer service inquiries and administrative needs keeps them ahead of the competition in our book. We commit ourselves to Guest Culture of 100% Satisfaction and without vendors like Ethostream who commit to that same culture we cannot deliver what we promise to our guests.”
Kerrie Biebel - General Manager Holiday Inn City Center , states, " Our property construction presented us with many challenges to get a high-speed wireless network in place. The management team at Ethostream, Jason and Jeff in particular, worked with us to get us up an running. We are very pleased with our Ethostream wireless solution. Our guests appreciate its ease of use and the knowledgeable support staff."
Randy Gschwind - CIO City of Milwaukee, states, "Thanks for the cooperation and contribution to the City by the EthoStream staff."
"Also please inform the support staff that the City has received only compliments on their very professional and patient demeanor when listening to problem symptoms from users and talking them through configurations and problem resolution.:"
Jeff Henschel - Marcus' Director of Hospitality Technology, states, "EthoStream™ has provided an integrated solution for our guests' needs. Their remote assistance and monitoring capabilities are exactly what is required in the hospitality environment."
Marcus Hotels & Resorts has announced EthoStream, LLC™ as their preferred High-Speed Internet Access (HSIA) vendor for its full-service hotel and resort properties. EthoStream™ is provider of HSIA to the meeting rooms, common areas and guest rooms. Using its advanced gateway server and integrated access devices, EthoStream™ will install its HSIA solutions using both wired and wireless technologies. EthoStream™ will provide the initial solution and installation, full solution support, training and ongoing 24/7 support for guest rooms and meeting rooms.
Scott Stewart – Hilton Milwaukee City
Center
Since installing EthoStream’s wireless Internet services, our
occupancy, ADR and RevPar are up. We primarily cater to the corporate
market and our guests love it. We looked at many service providers
before going with EthoStream™. EthoStream™ provided
us personalized service that was tailored to our needs.
EthoStream™ answered all our questions and made sure we knew
how the system worked. We were kept informed as they installed the
system. Their system came in under budget, on time and works better
than promised. Installation was painless. Best of all is the customer
support; they know what they are doing and never make you feel stupid.
I have nothing but praise from our guests.
Nancy Pierce - (Hilton Milwaukee River
Customer)
I want to thank you for having such exceptionally polite, professional,
and patient support staff for your service. They have been truly
generous, kind and understanding, and most importantly responsive to
the problem. That kind of service needs to be recognized as it has
become more and more a Rarity. These two people did a great job working
with me. I've been in I.T. for over 20 years, and the worst, least
rewarded job in the business is the support desk. Silly, since they are
critical to day-to-day success.