EthoStream: Future-Proof Connectivity
EthoStream provides cutting-edge technology, proactive system monitoring, and 24/7/365 in-house technical support--and will engineer a seamless browsing experience to produce quality network access for users. EthoStream has the ability to power mobile computing in any market, and can provide a complete family of wired, wireless, and custom-designed hybrid solutions to outfit diverse property types. From hospitality properties to university campuses, coffee shops to municipal buildings, the high-speed Internet access solutions EthoStream has developed are versatile enough to deploy in any venue. EthoStream offers customized gateway servers to provide solutions that are infinitely scalable and easily upgradable, giving all customers the benefit of future-proof connectivity.
- March 28th, 2017:
DCI Design Communications Acquires EthoStream
DCI Design Communications, LLC announced today that it has acquired the assets and operations of EthoStream, LLC making it a market leader in voice and data services for the Hospitality industry.
- March 28th, 2017:
The EthoStream Advantage
Only EthoStream offers the "Total Solution"
EthoStream offers a complete package of services required for quality wired and wireless high-speed Internet access. Dedicated employees conduct site surveys, install equipment, and provide service after installation with on-site and remote support. EthoStream employs a knowledgeable, well-trained staff of support technicians, so users can rely on an in-house team to provide rapid, friendly assistance for any issue.
Proactive 24/7 in-house support team
Thanks to the unique capabilities of the RMC, EthoStream support representatives have an active presence at each location and can easily assist users with any issues that may arise. Rather than working from a script-based support program, the support center anticipates user needs and quickly resolves issues.
Custom-designed Internet solutions
By developing products and services within the company instead of outsourcing, EthoStream ensures that customers receive only top-tier equipment. As engineers continue to improve product capabilities, technicians will remotely update product software on a monthly basis.
Properties have control over their HSIA
EthoStream has a unique product at the core of every Internet solution: the Remote Management Console (RMC). This web-based management platform interacts in real-time with a property's EthoStream server and integrates directly with the support center in Milwaukee. The RMC allows managers to make instant changes to the entire high-speed Internet system and access information to generate usage reports.
"EthoStream has provided an integrated solution for our guests' needs. Their remote assistance and monitoring capabilities are exactly what is required in the hospitality environment."Jeff Henschel - Marcus' Director of Hospitality Technology
"David was respectful, efficient, and personable. Best, he fixed my problem faster than ever, and I'd already approached three others about the situation, and nobody knew how to repair the problem."Sue G., Recipient of EthoStream Customer Support
"Rob explained what needed to be done and helped me understand the issue. We really appreciate his professionalism and willingness to provide exceptional service and take ownership of the issue until it's resolved. He clearly takes pride in his work."Laurie F., Recipient of EthoStream Customer Support
"We have been using Ethostream in all of the hotels that Hospitality America, Inc manages for over 4 years now and wouldn't consider using anyone else."Ross Wagers - Regional Manager Hospitality America, Inc
"Logan spent the past 15 minutes walking me through a connectivity problem at a Ramada Inn in Murfreesboro, TN, that turned out not to be a problem with EthoStream or the Ramada. The problem was, as usual, my Dell laptop. I am deeply indebted to this fine, capable young man for his superb service and competence. In an era when calls to a help desk --- more often than not in Mumbia --- results in not much help at all, this was a true breath of fresh air."Robert H., Recipient of EthoStream Customer Support
"The city has received only compliments on their very professional and patient demeanor when listening to problem symptoms from users and talking them through configurations and problem resolutions."Randy Gschwind - CIO, City of Milwaukee